Referrals

Do You Need Help?

The Food Bank may be able to help you through a difficult patch by providing three days of free emergency food aid, per week, for a limited period.

Talk to someone who you know from among the following professionals who can assess your needs and provide you with a referral to the Food Bank so that we can help.

Social Housing Officer
Your GP
Midwife
Doctor
London Borough of Waltham Forest Officer
School Staff
Any Officer of a Religious Oranisation
Citizens Advice
Rehabilitation Worker
Probation Officer
Refugee/Migrant Organisation
Refuges
Credit Union Officer
Trades Union Officer
Political Party Officer
Member of Parliament
Officer of any other Welfare Organisation

Sorry, we do not take self referrals.

How to Refer

TO ENSURE COLLECTION BEFORE CHRISTMAS, REFERRALS MUST BE WITH US BY SUNDAY 19TH DECEMBER 2021

Download the Eat or Heat Food Parcel Referral Form Word Version

Download the Eat or Heat Food Parcel Referral Form PDF Version

Complete the form and email it to referrals@eatorheat.org

You can refer a client up to three times in a six month period. Each referral allows the client to collect on four consecutive weeks. On the fourth week, we will inform the client that they need a new referral. We are very busy so it can take up to three working days to process a referral. (Please note, we usually process them much faster than this.)

Our E17 branch opens Monday, Wednesday and Friday, our E4 branch opens on a Tuesday morning and our E11 branch opens on a Thursday morning. Please note that the client will receive a text usually the night before or, in the case of our E4 branch, up to two days before the branch opens.

Each collection will provide the client with three days of emergency food aid.

PLEASE DO NOT SEND YOUR CLIENT DIRECTLY TO US WITH THE REFERRAL.

We will text the client once we have processed the referral, letting them know when and where to come to collect.

THE CLIENT SHOULD NOT ATTEND THE FOOD BANK UNTIL THEY HAVE RECEIVED A TEXT FROM US

If you have any questions, including if you are eligible to refer, please call us on : 0800 772 0212