Do You Need Help?
The Food Bank may be able to help you through a difficult patch by providing three days of free emergency food aid, per week, for a limited period.
Talk to someone who you know from among the following professionals who can assess your needs and provide you with a referral to the Food Bank so that we can help.
Social Housing Officer
Your GP
Midwife
Doctor
London Borough of Waltham Forest Officer
School Staff
Any Officer of a Religious Oranisation
Citizens Advice
Rehabilitation Worker
Probation Officer
Refugee/Migrant Organisation
Refuges
Credit Union Officer
Trades Union Officer
Political Party Officer
Member of Parliament
Officer of any other Welfare Organisation
Sorry, we do not take self referrals.
How to Refer
Download the Eat or Heat Food Parcel Referral Form Word Version
Download the Eat or Heat Food Parcel Referral Form PDF Version
Complete the form and email it to referrals@eatorheat.org
You can refer a client up to three times in a six month period. Each referral allows the client to collect on four consecutive weeks. On the fourth week, we will inform the client that they need a new referral. We are very busy so it can take a few working days to process a referral. (Please note, we usually process them much faster than this.)
We offer Emergency Food Aid. All we ask of our referrers is that you are sure that the client is in need of emergency food aid and are willing to collect the food on the dates and times we will send them, by text.
Our E17 branch opens Monday, Wednesday and Friday, our E4 branch opens on a Tuesday morning. Please note that the client will receive a text with food collection details usually the night before or, in the case of E4, up to two days before the branch opens.
Each referral allows the client to collect for four consecutive weeks. Each collection will provide the client with three days of emergency food aid.
PLEASE DO NOT SEND YOUR CLIENT DIRECTLY TO US WITH THE REFERRAL.
We will text the client once we have processed the referral, letting them know when and where to collect.
THE CLIENT SHOULD NOT ATTEND THE FOOD BANK UNTIL THEY HAVE RECEIVED A TEXT FROM US
If you have any questions, including if you are eligible to refer, please call us on : 0800 772 0212